Frequently Asked Questions
Everything you need to know about shopping with NutsandBolts
What is the standard shipping timeframe for orders?
We process all orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location, and you will receive a tracking number as soon as your package departs our warehouse.
Do you offer bulk discounts for large industrial projects?
Yes, we offer tiered pricing for bulk purchases. If you are ordering in large quantities, please contact our sales team directly for a custom quote and volume-based discounts.
What is your return policy for hardware and tools?
We offer a 30-day return policy for most items. Products must be in their original packaging and unused condition. Please note that custom-cut materials or specialized components may be subject to a restocking fee.
Are your products compliant with industry quality standards?
Absolutely. All our nuts, bolts, and fasteners meet or exceed ASTM and ISO quality standards to ensure safety and durability for both residential and industrial applications.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For corporate accounts, we also offer net-30 billing options upon credit approval.
Can I modify or cancel my order after it has been placed?
Since we strive for fast fulfillment, orders can only be modified or cancelled within one hour of placement. Please contact our support team immediately if you need to make a change.